WHY THIS MATTERS NOW

The gap between AI ambition and operational readiness is widening

New research from Data Driven, based on 213 Australian technology decision-makers representing close to A$1 trillion in revenue and public sector budgets, shows how wide that gap has become. 68.1% of organisations are already using AI in production or at scale.

Yet 37.9% of that group rate their own AI-ready infrastructure below mature. Adoption is running well ahead of the operational foundations meant to support it.

Key challenges driving the conversation:

• Fragmented monitoring and untrusted CMDBs mean most IT teams are flying without a reliable source of truth

• Alert fatigue and tool sprawl are slowing teams down at the exact moment speed matters most

• AI can't be trusted to act autonomously until the operational data underneath it can be trusted first

• The organisations pulling ahead aren't the ones running the most AI pilots, they're the ones closing the readiness gap fastest

WHAT THIS DISCUSSION WILL COVER

Four areas the room will work through together

1. Closing the readiness gap
Why AI adoption is outpacing operational readiness, and what that gap looks like in practice inside real IT operations teams

2. Building a single source of truth
How leading organisations are getting a trusted, unified view of their IT assets and services, and why that foundation has to come first

3. From reactive to predictive
What it actually takes to shift from firefighting incidents to predictive, autonomous operations that prevent disruption before it happens

4. Governance for autonomous agents
What governance needs to look like before AI agents can be trusted to act on IT operations without a human in the loop

WHAT YOU’LL TAKE AWAY

Leave with more than notes

A single pane view of what's possible
What it actually takes to get one trusted, unified view across your IT operations, rather than a patchwork of fragmented tools

An aligned strategy and roadmap
A clearer sense of the sequencing, what has to be true before what, to build toward autonomous operations without getting ahead of yourself

A view into greater enterprise service management
How peers are extending automation into ESM to cut ticket volume, cost and complexity across the business

A benchmark for your own programme
Insights to measure your operational maturity against the market, and sharpen how you define your AI strategy going forward

WHO WILL BE IN THE ROOM

A curated group of senior IT and technology leaders

The value of this discussion comes from hearing how peers across different organisations are actually approaching the shift to autonomous IT operations, not from a single point of view.

Drawn from across Australia's most complex and fast-moving IT environments, including:

Executive Leadership
CIO · CTO · CISO

IT Operations & Service Management
Head of IT Operations · Head of Service Management

Architecture & Engineering
Principal of Enterprise Architecture · Head of Cloud Architecture · Head of IT Engineering

Participants are selected to ensure a high-calibre, peer-level discussion, held under Chatham House Rule.