FUTR of Financial Services Melbourne 2027

Where Victoria’s financial services leaders come together to turn innovation into better customer outcomes, stronger institutions and measurable progress.

📅 Tuesday, 1st June 2027
📍 Crown Conference Centre, Melbourne
⏰ 9:00 AM – 5:00 PM

Request Your Seat

June 1, 2027
9:00 AM – 5:00 PM
Crown Conference Centre, Melbourne

From Ambition to Impact: Delivering the Next Era of Financial Services

Australia’s financial services sector is moving into a new phase of transformation. The challenge now is delivery: putting AI to work responsibly, modernising critical systems and improving customer outcomes while responding to more sophisticated scams, cyber threats and regulatory scrutiny.

FUTR of Financial Services Melbourne 2027 brings together 400+ senior leaders from banking, insurance, superannuation, wealth, payments and fintech. Through keynotes, executive conversations and practical panel discussions, the forum explores how institutions can connect technology, risk and customer strategy to deliver meaningful change at scale.

The agenda focuses on the decisions that matter now: where AI can create measurable value; how to fight fraud without making everyday services harder to use; how to strengthen resilience as financial ecosystems become more connected; and how to build the capabilities needed to serve customers and members better.

Key Themes

Regulatory change, governance and responsible growth
Digital modernisation, cloud and core transformation
AI, data, automation and analytics for enterprise value
Customer trust, simplicity and connected experiences
Operational resilience, cyber risk and third-party dependencies
Workforce capability and future-ready leadership

WHO ATTENDS

Senior decision-makers from banks, insurers, super funds, wealth and asset managers, payments providers, mutuals and fintechs
Executives across technology, digital, data, AI, transformation, operations, product, strategy, customer, risk, compliance, cyber and fraud
Leaders responsible for customer experience, service design, enterprise delivery, workforce capability and business change
Regulators, government policy leaders, industry bodies and other senior representatives across the financial services ecosystem

Past Speakers

Bhaskar Katta

GENERAL MANAGER - GROUP CUSTOMER OPERATIONS
WESTPAC
Erin Birch

GENERAL MANAGER GROUP TRANSFORMATION & AI-POWERED DELIVERY
COMMONWEALTH BANK
Anthony Hope

EXECUTIVE (GENERAL MANAGER) AML/CTF/FRAUD & FCR INNOVATION
NAB
Jackie Kallman

HEAD OF PAYMENTS INDUSTRY AND ENGAGEMENT
ANZ
Kamil Bober

GENERAL MANAGER, ENTERPRISE TECHNOLOGY
LATITUDE FINANCIAL SERVICES
Jorden Lam

GENERAL MANAGER / HEAD OF MEMBER SERVICES & OPERATIONS
HESTA
John Ellis

GLOBAL HEAD OF SECURITY TRUST & INFLUENCE
QBE
Georgie Obst

GENERAL MANAGER, DIGITAL
HESTA
Prithesh Prabhu

HEAD OF DIGITAL PRODUCT, CUSTOMER DATA REFRESH & CRS/FATCA
NAB
Lachlan Davidson

GENERAL MANAGER, CUSTOMER STRATEGY & PERFORMANCE BUPA
Daisy Wong

HEAD OF SECURITY AWARENESS
MEDIBANK
Debarshi Sanyal

HEAD OF FINANCIAL RISK MODELLING
BENDIGO BANK
Chris Luttrell

HEAD OF PROCESS DESIGN & CHANGE
ZURICH
Amanda Barker

HEAD OF CORPORATE SUSTAINABILITY & SOCIAL IMPACT
AWARE SUPER
Thomas Janssen

HEAD OF DATA ARCHITECTURE & GOVERNANCE
JUDO BANK
Meghan O'Sullivan

HEAD OF FUTURE SKILLS AND WORKFORCE
NAB
Abhi Toraskar

HEAD OF DATA AND ANALYTICS MACQUARIE BANK
Ingrid Gotz

GENERAL MANAGER, DIGITAL, COMPLIANCE & CONTINUOUS IMPROVEMENT
AHM HEALTH INSURANCE
Sandeep Taileng

INFORMATION SECURITY LEADER, TECHNOLOGY & TRANSFORMATION
STATE TRUSTEES
Tim Sparks

HEAD OF DATA SCIENCE & AI
QBE
Anya Avinash

HEAD OF CYBERSECURITY
BANK FIRST
Shraddha Potay

HEAD OF PLANNING, PERFORMANCE, & LEADERSHIP CAPABILITY
BENDIGO BANK
Sean Quagliani

CEO & CO-FOUNDER
FORTIRO
Paul Arthur

REGIONAL VICE PRESIDENT - ANZ
OUTSYSTEMS
Michelle Sidhu

PRINCIPAL CUSTOMER SUCCESS MANAGER
THOUGHTSPOT
Simon Laskaj

ANZ COUNTRY MANAGER
Confluent
Michael Wingert

DIRECTOR, SOLUTION ENGINGEERING, APAC & JAPAN
SITECORE
Luke Hannan

EVENT CHAIR & MODERATOR
FUTR