FUTR of Financial Services New Zealand 2027

Where New Zealand’s financial services leaders come together to make open banking, emerging technology and regulatory change deliver better outcomes for customers.

📅 Tuesday, August 17th 2027
📍 Cordis, Auckland
⏰ 9:00 AM – 5:00 PM

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August 17, 2027
9:00 AM – 5:00 PM
Cordis Auckland

New Zealand’s financial services sector is entering a period of practical change. Open banking is expanding access to data and payments, while evolving conduct and prudential requirements are raising the bar for how institutions protect customers, manage risk and deliver value.

FUTR of Financial Services New Zealand 2027 brings together 350+ senior leaders from banking, insurance, wealth, payments and fintech. Through keynotes, executive conversations and practical panel discussions, the forum explores how organisations can modernise their foundations, use AI responsibly and turn new capabilities into services people can trust.

The agenda focuses on the decisions leaders face now: how to make open banking useful beyond compliance; how to improve customer outcomes without adding complexity; how to strengthen fraud and cyber protection; and how to deliver change while maintaining resilience across an increasingly connected financial system.

Key Themes

Open banking, payments and customer-led innovation
AI, data and smarter financial services
Conduct, regulatory change and customer outcomes
Fraud, cyber security and operational resilience
Digital modernisation and core transformation
Competition, innovation and new financial models

Making Change Matter: The Next Chapter for New Zealand Financial Services

WHO ATTENDS

C-suite and senior executives across technology, digital, data, AI, risk, operations, customer, compliance and strategy from banks, insurers, fintechs, credit unions and wealth managers
Functional leaders across payments, lending, product, customer experience, distribution, regulatory affairs, analytics, audit and financial crime
Leaders and specialists in IT, data platforms, cyber security, architecture, cloud, service operations and enterprise delivery
Representatives from regulators, industry associations, consumer organisations and the broader financial services ecosystem

Past Speakers

Sharon Zollner

CHIEF ECONOMIST
ANZ NZ
Craig Lauchlan

CHIEF INFORMATION OFFICER & EXECUTIVE GM TECHNOLOGY
SUNCORP NZ
Angela Henderson

CHIEF INFORMATION & DELIVERY OFFICER
FIDELITY LIFE
Mike Skeens

CHIEF OPERATING OFFICER
TOWER INSURANCE
Steve Wiggins

CHIEF EXECUTIVE
PAYMENTS NZ
Dan Wilkinson

CHIEF TECHNOLOGY OFFICER
MTF FINANCE
Clive Pedersen

DEPUTY CHIEF RISK OFFICER
HEARTLAND BANK
Penny Burgess

GENERAL MANAGER CUSTOMER DELIVERY
TSB BANK
Paul Natac

CHIEF INFORMATION OFFICER & DEPUTY CHIEF EXECUTIVE OFFICER
PROVIDENT INSURANCE
Jing Liu

CHIEF RISK OFFICER NZ
REVOLUT
Grant McIvor

CHIEF DIGITAL OFFICER
SOUTHERN CROSS HEALTH INSURANCE
Asya Ihanoa

CHIEF TECHNOLOGY OFFICER
GENERATE
Anna Livesey

GENERAL MANAGER RETAIL PRODUCTS
ANZ NZ
Wayne Kingi

HEAD OF OPERATIONAL DATA SERVICES
WESTPAC NZ
Shivali Kukreja

HEAD OF RISK & COMPLIANCE
NIB NZ
Michael Hewes

DIRECTOR - DEPOSIT TAKING, INSURANCE & ADVICE
FINANCIAL MARKETS AUTHORITY
Rachel Harrison

HEAD OF DECISION SCIENCE & AI
ASB BANK
Nikhil Ramrakhiani

CHIEF TECHNOLOGY OFFICER
PIE FUNDS
Sukhjit Gill

HEAD OF RISK, COMPLIANCE & REGULATORY AFFAIRS
SOUTHERN CROSS HEALTH INSURANCE
Matt Williams

HEAD OF CLAIMS SYSTEMS & STRATEGY
ANDO INSURANCE
Kaushik GD

HEAD OF FINANCIAL SERVICES
SNOWFLAKE
Stephanie Welsh

FINANCIAL SERVICES
INDUSTRY LEAD
DATABRICKS
Luke Hannan

EVENT CHAIR & MODERATOR
FUTR