Reimagining Insurance: Where Australia’s Leaders Redefine Value, Trust, and Resilience.

• Championing insurance’s role in community resilience and public trust. 

• Delivering tangible innovation - making insurance more affordable, transparent, and digitally enabled. 

• Driving measurable boardroom action on reputation, inclusion, and building skilled, adaptive teams ready for tomorrow. 

• Principles and proportionality: CPS 230 expectations - critical operations, impact tolerances, and right-sized testing. 

• Joining the dots with CPS 234: supplier security, cloud visibility and joint scenarios that have worked in practice. 

• Board oversight and readiness: perspectives on CPS 220 and FAR, what information helps boards and supervisors, common pitfalls to avoid, and next steps before 1 July 2026. 

• How Tokio Marine is leveraging the LTX platform to modernise systems, improve decision-making, and drive customer outcomes 

• Embedding governance and transparency into AI models to ensure fairness, reliability, and compliance 

• Demonstrating tangible impact: reducing claims cycle times, improving CX, and enabling data-driven agility across the enterprise 

Prakhar Rawat - Chief Technology Officer, Tokio Marine Group 

• Lowering complaint volumes and cycle times by implementing digital-first, vulnerability-aware service strategies. 

• Responding to evolving Codes of Practice with clear, fair, and transparent communication to uplift outcomes. 

• Harnessing feedback analytics to drive continuous improvement in customer experience and loyalty. 

• Achieving tangible reductions in claims cycle times, leakage, and rework through scalable AI-powered operations. 

• Building trust through transparent AI guardrails - ensuring explainability, fairness, and privacy in every decision. 

• Demonstrating real adoption: Frontline uptake, platform reliability, and KPIs that move the needle. 

Panelists:

• Aruna Pattam, Head of AI Platforms, Zurich Insurance 

• Lessons from HBF’s transformation: pivoting strategy and modernising platforms for agility and growth 

• Embedding AI responsibly for claims automation, productivity, and member experience - balancing innovation with trust 

• Building a culture and operating model that accelerates adoption while delivering measurable business outcomes 

Sanjeev Gupta - Chief Information & Transformation Officer, HBF Health 

• Unlocking new growth by integrating insurance into partner ecosystems and daily customer journeys. 

• Empowering new and underserved customer segments with modular products and effortless onboarding. 

• Driving partner-driven growth and increasing claims success by building clarity and support into every journey. 

• Achieving both strong fraud and scam prevention and faster, simpler journeys for real customers - proving protection makes things easier, not harder. 

• Enabling customers with seamless, secure authentication - maximising trust, minimising unnecessary friction. 

• Demonstrating success: transparent dashboards, outcome metrics, and raising the bar for protection and accountability.

• Delivering on faster, more accurate disaster response and payout by leveraging next-gen analytics and scenario planning. 

• Scaling resilience through robust partnerships spanning government, industry, and local communities. 

• Going beyond regulatory compliance: Building climate, disclosure, and mitigation strategies for value and trust.