FUTR of Insurance 2027

Australia’s insurance leaders come together to shape the next era of customer value, resilient operations, smarter claims and sustainable growth.

📅 Thursday, 18th March 2027
📍 Shangri-La Sydney
⏰ 9:00 AM – 5:00 PM

Request Your Seat

March 18, 2027
9:00 AM – 5:00 PM
Shangri-La, Sydney

Insurance at an Inflection Point: Building Trust, Resilience and Advantage for What’s Next

Australia’s insurance sector is entering a defining period. Affordability and insurability pressures, increasingly volatile climate risk, heightened regulatory expectations and the accelerating adoption of AI are reshaping how insurers design products, serve customers, manage risk and create value.

FUTR of Insurance 2027 brings together 350+ senior leaders from across insurance, health and life insurance, specialty insurance, mutuals, regulators and the broader insurance and technology ecosystem. Through keynotes, executive conversations and practical panel discussions, the forum will explore how the industry can build more resilient operations, stronger customer trust and stronger commercial outcomes.

The agenda focuses on the decisions that matter now: where AI can improve productivity and decision-making; how claims and service models can become simpler and more human; how insurers can respond to affordability pressures; and what it takes to build organisations ready for systemic risk, regulatory change and evolving customer expectations.

Themes That Will Define the Future of Insurance 2027

AI, automation and smarter decision-making
Claims transformation and simpler customer experiences
Affordability, insurability and product innovation
Operational, cyber and regulatory resilience
Climate, catastrophe and evolving risk
Trust, transparency and responsible use of data

WHO ATTENDS

C-suite and senior executives across technology, digital, data, AI, customer, operations, risk, transformation and strategy from general, life, health and specialty insurers, mutuals, group schemes and high-growth challengers
Functional leaders in claims, underwriting, product, customer experience, distribution, innovation, marketing, pricing, analytics, compliance, legal and audit
Technology, cyber, architecture, service operations, data governance, workforce, HR and business change leaders
Representatives from government, regulators, industry associations, consumer bodies, ombudsman services and the broader insurance ecosystem

Past Speakers

Emma Curtis

LEAD OMBUDSMAN – INSURANCE
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY (AFCA)
Shiva Storer

CHIEF STRATEGY OFFICER
ALLIANZ AUSTRALIA
Kanika Puri

CHIEF OPERATING OFFICER
FASTCOVER
Harsh Busa

CHIEF INFORMATION SECURITY OFFICER AVANT MUTUAL
Annmaree Bell

CHIEF CUSTOMER OFFICER
ZURICH FINANCIAL SERVICES AUSTRALIA
Sanjeev Gupta

CHIEF INFORMATION & TRANSFORMATION OFFICER
HBF HEALTH
Saleshni Sharma

CHIEF INFORMATION SECURITY OFFICER ASIA PACIFIC
W. R. BERKLEY CORPORATION
Luke Hyde

GENERAL MANAGER, POLICY
COUNCIL OF AUSTRALIAN LIFE INSURERS (CALI)
Jessica Amos

HEAD OF PRIVACY, AUSPAC
QBE INSURANCE
Siamak Tafavogh

HEAD OF PERFORMANCE, PLANNING & AI
CBHS HEALTH FUND
Laura Cohalan

HEAD OF STRATEGY
PETSURE
Willem Paling

EXECUTIVE MANAGER, ANALYTICS & AI
IAG
Miksu Vaittinen

EXECUTIVE GENERAL MANAGER
FREELY
Ed de Salis

INSURANCE INDUSTRY LEAD ANZ
AWS
David Greene

CHIEF COMMERCIAL OFFICER
MONOOVA
Charlie Hutchinson

REGIONAL VICE PRESIDENT
WORKATO
Mairead Bourello

INDUSTRY SPECIALIST
ADYEN
Vinodh Stanley Stephen

HEAD OF INSURANCE CONSULTING
COGNIZANT
Craig Baty

PRINCIPAL
DATADRIVEN
Michael Wingert

DIRECTOR SOLUTION ENGINEERING, APAC & JAPAN
SITECORE
Luke Hannan

EVENT CHAIR & MODERATOR
FUTR